“John , I don’t often write to express my gratitude as I believe that by hiring a professional it is their job to meet my expectations.  Meeting expectations and going far above are two different things.  When you made room on your busy schedule to clean and seal our pool deck for our large party on July 4th I was very pleased.  You did a great job and the results were fantastic.  What I didn’t expect was that the large smoker we were using to feed our guest would be turned over by the rental company.  This meant that our freshly sealed pavers were now full of grease.  When I called you for advice on how to clean the pavers I never expected your response.  You simply told me not to worry about my pavers and that you would be out in a few days to clean up the mess.  You came out the very next day and spent hours cleaning up the mess.  Unfortunately I have to take my family to the Airport and was not here when you finished.  Upon my return I couldn’t believe how great everything looked.  You re-cleaned my entire pool deck and the huge grease spot was gone.  When I asked how much this was going to cost your response further explains why you are so well respected and your services are in such demand.  You told me that it is all part of your commitment to your customers and that I didn’t owe you a penny.  I owe you far more than a penny.  My expectations were to find a good contractor instead I found a great one.  Thank you and I will certainly recommend your services at every opportunity

Bruce T.                                                   Clean and Seal New Pavers, Clearwater, FL